Privacy Policy

This policy explains what personal data ParkLume collects, how we use it, and what rights you have in relation to it.

Last updated: March 2026

1. Who We Are

ParkLume is an independent editorial publisher based in Singapore, operating from #08-03, Northgate Hub, 18 Victoria Street, Singapore 187940. We produce and sell digital visitor guides to help individuals and families plan their visits to theme parks in Singapore. This Privacy Policy applies to all personal data collected through our website and through the process of ordering our digital guides.

If you have any questions about this policy or about how we handle your personal data, you can contact us by email at hello@parklume.sg or by telephone at +65 6247 3815.

2. Information We Collect

We collect only the personal data that is necessary to process your guide order and deliver your PDF to you. This includes:

Full name: provided by you when you complete the order form
Email address: used to deliver your digital guide and send your order confirmation
Chosen guide: the title of the guide you have selected
Planned visit month: optionally provided by you to help us send the most current version of your guide

We do not collect payment card details directly. We also do not collect sensitive personal data such as information about your health, religion, ethnicity, or political views. We collect no information from children under the age of 13 and do not knowingly allow children under 13 to place orders through this website.

In addition to information you actively provide, our website may automatically collect certain technical data when you visit, including your IP address, browser type, device type, and the pages you visit. This information is collected in aggregated, anonymous form and is used solely to monitor and improve the performance and usability of our website.

3. How We Use Your Information

The personal data you provide when ordering a guide is used exclusively for the following purposes:

To process your order and deliver your chosen digital guide to your email address
To send you an order confirmation and any relevant follow-up communication about your guide
To respond to any enquiries or support requests you submit to us
To ensure we are sending you the most recently updated version of your chosen guide

We do not use your personal data for unsolicited marketing, targeted advertising, or any automated decision-making that would materially affect you. We will not add your email address to any marketing list without your explicit consent.

4. Data Security and Protection

We take reasonable technical and organisational measures to protect the personal data you provide against unauthorised access, loss, disclosure, or misuse. Our website uses standard encryption protocols for data transmission. Access to personal data within our organisation is restricted to those team members who require it to process and fulfil your order.

Despite these precautions, no method of electronic transmission or storage is entirely secure. While we work diligently to protect your data, we cannot guarantee absolute security, and you submit personal information through this website at your own risk. If you become aware of any security concern related to your data, please contact us immediately at hello@parklume.sg.

5. Third-Party Disclosure

We do not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Your data is not shared with Universal Studios Singapore, Resorts World Sentosa, or any affiliated entity.

We may engage trusted third-party service providers — such as email delivery services — to assist in delivering your digital guide. These providers are permitted to access your data only for the specific purpose of completing that service and are contractually required to maintain the confidentiality and security of any data they handle on our behalf.

We may also disclose personal data if required to do so by law, regulation, or legal process, or if we reasonably believe that disclosure is necessary to protect the safety of our users or the public, or to enforce our Terms of Use.

6. Cookies

Our website may use cookies — small text files stored on your device — to support basic website functionality and to understand how visitors navigate and use the site. We use only functional and analytical cookies. We do not use cookies for targeted advertising or for tracking your behaviour across external websites.

You can configure your browser to refuse all cookies or to notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of some parts of our website. Most modern browsers include clear options for managing cookie preferences in their settings menus.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected — specifically, to complete your order and deliver your guide — and for such additional period as may be required to comply with our legal obligations or to resolve any disputes. Once your data is no longer needed for these purposes, it will be securely deleted or anonymised.

8. Your Rights

Under applicable data protection laws, you have the following rights in relation to the personal data we hold about you:

Right of access: You have the right to request a copy of the personal data we hold about you.
Right to correction: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to erasure: You may request that we delete your personal data where we have no continuing legitimate basis to retain it.
Right to withdraw consent: Where you have provided consent for any use of your data, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to object: You may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us by email at hello@parklume.sg with your request. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way we handle your personal data, please contact us:

ParkLume
#08-03, Northgate Hub, 18 Victoria Street, Singapore 187940
Email: hello@parklume.sg
Phone: +65 6247 3815

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may be entitled to refer your complaint to the relevant data protection authority in your jurisdiction.

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